Tombolo Institute Executive Education Programs
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EXECUTIVE PROGRAMS
at TOMBOLO INSTITUTE
at BELLEVUE COLLEGE
powered by the Zschool

Design Thinking Program Curriculum

The Design Thinking Program meets the same high academic standards of Bellevue graduate programs, with a challenging interdisciplinary curriculum designed to prepare you to analyze, create, and deliver unique customer experiences. Roll up your sleeves to solve real-world challenges and use innovative practices developed by top companies. Once you've completed this 8 module program, you will receive a Bellevue Certificate, suitable for framing.
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Module 1

​Introduction to
​Design Thinking

  • Discover the elements that comprise an effective Design Thinking approach.
  • Identify methodology and tools for your own organization.
  • Learn best practices and review real-world case studies.

Module 2

​Data Science
​& Design Thinking

  • Learn techniques to collect and visualize data.
  • Develop a single truth and company-wide view about customers.
  • Use data to drive actionable insights.

Module 3

​Your Customers - 
​Their Journey

  • Create personas that employees can relate to on a human scale.
  • Develop journeys and interviewing techniques to uncover details.
  • Break down mental models and barriers to discover opportunities.

Module 4

​Empathy
​& Storytelling

  • Understand the role of employees in a successful Design Thinking organization.
  • Identify critical customer interactions and emotions across multi-channels.
  • Create insightful stories that empower employees to advocate and take action.

Module 5

​Ideation
​& Innovation

  • Collaborate to recognize what creates value for your customers.
  • Maximize team creativity using brainstorming techniques and tools.
  • Promote critical thinking.

Module 6

​Prototyping,
​Testing & Iteration

  • Reframe solutions based on the emotional needs of your customers.
  • Improve your interviewing and observing skills.
  • Learn rapid prototyping and iterative design techniques.

Module 7
​
​To Market -
​The New Business Plan

Module 8

The Design
​Thinking Organization

​Module 9

​The Design Thinking
​Portfolio

  • Consider all facets of presenting a new design to market, including impact to customers.
  • Quantify business potential, value proposition and positioning.
  • Communicate key selling arguments and deliver an effective pitch.
  • Discover how to drive adoption across your entire organization.
  • Link improved design with operational savings and profitability.
  • Become a successful change-agent for experience-first thinking and inspire change.
  • Completed project, from beginning to end.
  • Custom templates and practices you can employ at your organization.
  • Outcomes that are distinctive and measurable.
  • ​Continued mentoring after the program concludes.
Tombolo Institute at Bellevue College
Executive Programs
15127 NE 24th St  #733
Redmond, WA 98052
Contact Us
Ilene Zeiger - Customer Experience Program Director
Email: ilenezeiger@tomboloinstitute.education
Phone: 425-523-8754
Barbara Marshall - Design Thinking Program Director
Email: bmarshall@tomboloinstitute.education
Phone: 425-361-0855
EXECUTIVE PROGRAMS at TOMBOLO INSTITUTE AT BELLEVUE COLLEGE powered by the Zschool
In today’s ever evolving landscape no one can stand still; they must re-imagine how they approach business. ​​Teamwork and combining both creative and analytical approaches are integral to solving complex problems.
  • Home
  • Our Programs
    • Design Thinking >
      • Our Design Thinking Difference
      • INDIVIDUALS >
        • Academic Overview
        • Curriculum
        • In-Class Program
        • Online Program
        • Upcoming Class Dates
      • Our Faculty & Leadership
      • Register & Pay >
        • Register Now
        • Pay Now
    • Customer Experience >
      • Our CX Difference
      • Our Faculty & Leadership
      • INDIVIDUALS >
        • Academic Overview
        • Curriculum
        • In-Class Program
        • Online Program
        • Upcoming Class Dates
      • Register & Pay >
        • Register Now
        • Pay Now
  • About
    • About Tombolo Institute at Bellevue College
    • About Zschool
    • FAQ
  • Corporations